Butterfli launches AI phone booking for Access for All rides in Los Angeles County

Butterfli Technologies has launched Mari Voice, letting Los Angeles County riders book Access for All transportation through a natural phone conversation with its AI assistant. The rollout adds a new booking option for wheelchair-accessible rides while keeping live human help available.

Why it matters: - Butterfli is adding a new way for riders with disabilities to book transportation without relying on a traditional phone tree. - The service is designed to increase independence while preserving live assistance for people who want it. - The launch targets Access for All rides, a program that expands on-demand wheelchair-accessible transportation in Los Angeles County.

What happened: - Butterfli Technologies, a Los Angeles-based accessible mobility company, launched Mari Voice on Oct. 1, 2026. - Riders calling Butterfli’s Los Angeles County Access for All line at 855-301-1624 can press 1 to speak with Mari and book a ride through conversation. - Callers who prefer human support can stay on the line and speak with a Butterfli team member. - The hold message identifies Mari as an AI assistant before riders choose the automated option.

The details: - Mari Voice is Butterfli’s proprietary AI agent for ride booking. - Butterfli says Mari can understand natural conversation and move from answering questions to taking action for riders. - Mari’s website chat launched on www.gobutterfli.com on July 28. - The web chat is available around the clock and answers questions about transportation services, service areas, Access for All promotional codes and eligibility for specific transportation programs. - The website chat supports 12 languages, including Spanish, Italian and French. - The web chat also includes speech-to-text, letting visitors speak instead of typing. - Mari Voice currently works in English. - Spanish-language support for Mari Voice is in development. - Website ride booking through Mari is still in development. - Butterfli said the web booking launch will be announced when it is ready.

Between the lines: - The rollout reflects a broader push to make transit technology more accessible without removing human support from the process. - Butterfli is positioning Mari as more than a scripted chatbot or automated menu, with an AI system intended to handle both information and transactions. - The company introduced Mari to the Los Angeles City Commission on Disability in July as part of its effort to build technology around the needs and preferences of people with disabilities. - The company’s gradual rollout suggests a phased strategy, starting with information support, then phone bookings, and later web bookings.

What’s next: - Butterfli plans to expand Mari Voice with Spanish-language support. - Butterfli also plans to add website ride booking once development is complete. - The company will announce the web booking launch when it becomes available.

The bottom line: - Mari Voice gives Los Angeles County riders another path to book accessible transportation, with AI handling the call while human assistance remains available.